There are many benefits of usability testing, including uncovering pitfalls in a current system before a redesign and evaluating the usability of a system during and after design.
I am often asked, …”what is UCD (User Centered Design) and what are the principles?”. Below is a basic over view from w3.org and a slideshow on UCD that I often use with clients in the preliminary stages of a project.  I have found that it helps users understand the principles and concepts and the [...]